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Zel Valderrama

13001 Parkview Dr. Baldwin Park, CA 91706

(626) 290-4920

Customer service oriented manager with an expertise in team management seeking a challenging position with growth opportunities. KEY SKILLS AND COMPETENCIESPlatforms: Windows, Mac

Software/Programs: Microsoft Office Suite, Photoshop (Basic), Google Apps, Salesforce

Social Media: Facebook, Twitter, Instagram, Pinterest, Yelp

Methodical, organized, and driven.
Focused and works well under pressure and deadlines.
Proven team leader adept at identifying and utilizing individual strengths.
Professional and able to create productive and positive work environments.
Metrics and analytics centered approach to sales and performance management.

EXPERIENCE Assistant Manager at TIG Inc. Restaurants, Los Angeles

April 2013 – Present

Responsible for creating effective teams at three different fast-casual establishments that optimized individual performance to maximize speed, quality, and delivering consistently high levels of customer satisfaction.

Duties:

Worked with CEO in creating an effective pre-launch marketing campaign to build awareness, populate client list, and secure advance orders.
Established leads for corporate catering clients.
Monitored weekly and monthly sales and product performance.
Developed actionable steps to increase new customer acquisitions and meet sales targets.
Developed and supervised multiple teams assigned with specific tasks and responsibilities.
Enforce franchise policies, standards, and procedures.
Created up-selling opportunities and monitored key metrics to deliver consistent improvement.
Trained and oriented new staff and management members.
Inventory management and planning.

Team Member & Shift Lead at Yogurtland, Arcadia

Feb 2013 – April 2013

Responsible for store management, customer service, and staff supervision.

Duties:

Supervised day and night shift staff to ensure optimal store operation and team performance.
Enforced franchise policies and procedures.
Cash management: store cash, audits, deposits.
Manage, organize, and plan inventory.
Quality control.

Freelance Catering Sales/Social Media Manager at George’s Greek Grill, Los Angeles

May 2012 – Nov 2012

Duties:

Created and maintained a network of clients for catering sales.
Created special promotional offers targeted to clients’ specific needs.
Delivered 30% increase in seasonal catering revenue.
Marketed products, services, and events through social media channels and increased viewer followings by 20%.

Data Entry/Auction Project Coordinator at Remax Advanced Realty, Monterey Park

June 2012 – Sept 2012

Managed property database, agent coordination, sales bookings, and property analysis.

Duties:

Created and analyzed detailed spreadsheets tracking auction properties.
Managed email database to update clients.
Managed company calendar and scheduling to coordinate appointments with realtors, agents, and clients.
Created detailed presentations for prospective clients.
Coordinated time sensitive projects between runners, liasons, and agents.

Assistant Manager at Tapa Boy, West Covina

Sept 2010 – Feb 2012

Responsible for business management, social media monitoring, and catering sales.

Duties:

Managed leads and cold calls to promote and pitch catering services to prospective clients
Improved operation systems to increase output and service speed.
Managed social media accounts and customer interaction.
Marketed services and products on social media channels.
Monitored workflow of a staff of 8, increased product output by 25%.
Helped maintain a high review rating on social media networks through customer outreach and proactive approaches.
Coordinated schedules and locations with staffing, managed public and private calendars.
Assisted with event planning.

EDUCATIONCalifornia State University, Long Beach

Bachelor of Science in Kinesiology opt. Exercise Science

GPA – 3.0

REFERENCES

Chris Teodoro

Manager at TIG Inc.

(909) 967-0079

[email protected]

Lawrence Fama

Manager at Tapa Boy

(310) 408-1777

[email protected]