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Zel Valderrama

13001 Parkview Dr. Baldwin Park, CA 91706

(626) 290-4920

[email protected]

 

Customer service oriented manager with an expertise in team management seeking a challenging position with growth opportunities.  KEY SKILLS AND COMPETENCIESPlatforms: Windows, Mac

Software/Programs: Microsoft Office Suite, Photoshop (Basic), Google Apps, Salesforce

Social Media: Facebook, Twitter, Instagram, Pinterest, Yelp

 

  • Methodical, organized, and driven.
  • Focused and works well under pressure and deadlines.
  • Proven team leader adept at identifying and utilizing individual strengths.
  • Professional and able to create productive and positive work environments.
  • Metrics and analytics centered approach to sales and performance management.

 EXPERIENCE Assistant Manager at TIG Inc. Restaurants, Los Angeles

April 2013 – Present

Responsible for creating effective teams at three different fast-casual establishments that optimized individual performance to maximize speed, quality, and delivering consistently high levels of customer satisfaction.

 

Duties:

 

  • Worked with CEO in creating an effective pre-launch marketing campaign to build awareness, populate client list, and secure advance orders.
  • Established leads for corporate catering clients.
  • Monitored weekly and monthly sales and product performance.
  • Developed actionable steps to increase new customer acquisitions and meet sales targets.
  • Developed and supervised multiple teams assigned with specific tasks and responsibilities.
  • Enforce franchise policies, standards, and procedures.
  • Created up-selling opportunities and monitored key metrics to deliver consistent improvement.
  • Trained and oriented new staff and management members.
  • Inventory management and planning.

 

 

Team Member & Shift Lead at Yogurtland, Arcadia

Feb 2013 – April 2013

Responsible for store management, customer service, and staff supervision.

 

Duties:

 

  • Supervised day and night shift staff to ensure optimal store operation and team performance.
  • Enforced franchise policies and procedures.
  • Cash management: store cash, audits, deposits.
  • Manage, organize, and plan inventory.
  • Quality control.

 

 

Freelance Catering Sales/Social Media Manager at George’s Greek Grill, Los Angeles

May 2012 – Nov 2012

 

Duties:

 

  • Created and maintained a network of clients for catering sales.
  • Created special promotional offers targeted to clients’ specific needs.
  • Delivered 30% increase in seasonal catering revenue.
  • Marketed products, services, and events through social media channels and increased viewer followings by 20%.

 

 

Data Entry/Auction Project Coordinator at  Remax Advanced Realty, Monterey Park

June 2012 – Sept 2012

Managed property database, agent coordination, sales bookings, and property analysis.

 

Duties:

 

  • Created and analyzed detailed spreadsheets tracking auction properties.
  • Managed email database to update clients.
  • Managed company calendar and scheduling to coordinate appointments with realtors, agents, and clients.
  • Created detailed presentations for prospective clients.
  • Coordinated time sensitive projects between runners, liasons, and agents.

 

 

Assistant Manager at Tapa Boy, West Covina

Sept 2010 – Feb 2012

Responsible for business management, social media monitoring, and catering sales.

 

Duties:

 

  • Managed leads and cold calls to promote and pitch catering services to prospective clients
  • Improved operation systems to increase output and service speed.
  • Managed social media accounts and customer interaction.
  • Marketed services and products on social media channels.
  • Monitored workflow of a staff of 8, increased product output by 25%.
  • Helped maintain a high review rating on social media networks through customer outreach and proactive approaches.
  • Coordinated schedules and locations with staffing, managed public and private calendars.
  • Assisted with event planning.

 

 EDUCATIONCalifornia State University, Long Beach

Bachelor of Science in Kinesiology opt. Exercise Science

GPA – 3.0

 REFERENCES

 

Chris Teodoro

Manager at TIG Inc.

(909) 967-0079

[email protected]

 

Lawrence Fama

Manager at Tapa Boy

(310) 408-1777

[email protected]

 

Dan Vo

Copywriter/Content Editor at FEEND Media

(909) 238-5812

[email protected]

 

Elisha Roman

LVN at Cerritos College Hospital

(562) 569-8501

[email protected]

 

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